If you've noticed that your order status is marked as "Complete" but you haven't received your order yet, we'd like to explain what this status means and provide guidance on what to do next.
Order Status: "Complete"
"Complete" is a status that is applied to your order when certain key steps have been accomplished:
For standard shipping via Canada Post: It indicates that a Canada Post label has been printed for your package, and your order is in the process of being prepared for shipment.
For local same-day delivery: It means that your order has been handed off to our third-party courier for delivery to your address.
Next Steps
To understand the progress of your order and its estimated delivery time, follow these steps:
Check Your Tracking Number: If your order is shipped through Canada Post, use the provided tracking number to monitor the package's status. You can do this by visiting the Canada Post website or using their tracking services.
Automated Text Notifications: If you selected same-day delivery, be on the lookout for automated text notifications regarding your delivery window. This will help you stay informed about when to expect your order.
Contact Customer Support: If you've followed these steps and still have concerns about your order or haven't received it within the expected timeframe, don't hesitate to reach out to our customer support team. They can provide more specific information about your order's status and location.
Please remember that order statuses like "Complete" signify important progress in processing and delivering your order. The specific details of your order may vary based on the shipping method and any potential courier delays.
Our goal is to ensure that you receive your order in a timely and efficient manner. We're here to help address any questions or concerns you may have. Your satisfaction is important to us, and we appreciate your trust in our services.