If you have experienced any issues with your order such as receiving a wrong product, an item that was not sent, or if your order was not delivered at all, you can request a refund.

To request a refund, please follow these steps:

1. Go to My Account page.

2. Select your order history.

3. Find the item(s) you want to request a refund for.

4. Click on "Ask for a Refund".

Your refund request will then be submitted and an agent will follow up with you once a decision has been made. If your refund request is approved, you will be provided with a Refund Code which you can use.

To check the status of your refund request, simply click on "My Refund Requests" under My Account. The request will either be approved or rejected. If the status is "processing" or "on hold", that means a decision has not yet been made.

Refund requests for product issues are handled via a ticketing system and dealt with in the order they are received.

Important: In cases of defective or damaged product, or any product issues (such as wrong product received, missing product, etc.) it is our custom to ask for photos. The reason we ask for photos is so that we can provide valuable feedback to our vendors and shipping team to prevent similar issues in the future.

Please know that when we ask for photos, it is not to question your honesty or integrity. Our main goal is to ensure that our customers receive the best possible resolution and to provide detailed feedback to our partners.